Privacy Policy

1. Information We May Collect

Depending on how you interact with the website and which services you use, different categories of information may be collected.

Personal Information

When users access account-related services or complete the Skyexchange Registration Process, they may be asked to provide information such as:

• Name and contact details.
• Email address and mobile number.
• Account identification details.
• Information required for identity or age verification, where legally necessary.
• Other details voluntarily submitted through website forms.

Users should provide accurate information and avoid sharing details that are not requested or necessary.

Technical Information

When you visit the Skyexchange Website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device and operating system information.
• Website access time and date.
• Pages visited and general browsing activity.
• Referral sources and technical error information.

This information may help identify technical problems and understand how visitors interact with the website.

Cookies and Similar Technologies

The website may use cookies or similar technologies to support basic functionality and improve the browsing experience. These technologies may help with:

• Remembering certain website preferences.
• Understanding website traffic.
• Analysing general visitor behaviour.
• Maintaining essential website functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

2. How We May Use Your Information

Information collected through the Skyexchange Online Platform may be used for legitimate operational, security, and service-related purposes. These purposes may include:

• Supporting account registration and login activities.
• Responding to user questions and support requests.
• Verifying account information where required.
• Maintaining website functionality.
• Identifying suspicious or unauthorised activity.
• Improving website navigation and user experience.
• Meeting applicable legal and regulatory obligations.
• Communicating important service-related updates.

We aim to use personal information only for purposes that are relevant to the services being provided and permitted under applicable law.

3. Account Information and Login Security

Users accessing the Skyexchange Login page or other account-related sections should take appropriate steps to protect their personal information.

Your login credentials should remain confidential. Avoid sharing your Skyexch Login ID, password, or verification details with other people.

For additional account protection:

• Use a strong and unique password.
• Avoid saving passwords on public devices.
• Do not respond to suspicious requests for login credentials.
• Sign out after completing account-related activities.
• Report suspected unauthorised account access through the available support channels.

For further information about account access, visit the Skyexchange Login page.

4. How Do We Protect Personal Information?

We aim to apply reasonable technical and organisational measures to protect information against unauthorised access, accidental loss, misuse, or disclosure.

Depending on the information and systems involved, these measures may include access restrictions, security monitoring, and appropriate data-handling procedures.

However, no internet-based system can guarantee complete security. Users should also take responsibility for protecting their devices and account credentials.

5. Sharing of Information

We do not treat personal information as publicly available information. Information may be shared with relevant parties only where necessary for legitimate operational purposes or where permitted or required by applicable law.

Such parties may include:

• Technical service providers supporting website operations.
• Hosting and infrastructure providers.
• Security and fraud-prevention service providers.
• Verification service providers, where applicable.
• Professional advisers and legal representatives.
• Government authorities or regulatory bodies where legally required.

Where third-party service providers process information on our behalf, appropriate contractual and security measures should be maintained.

6. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfil the purposes described in this policy.

The retention period may depend on:

• The type of information collected.
• The purpose for which it was obtained.
• Account and service requirements.
• Applicable legal and regulatory obligations.
• Security, dispute-resolution, and record-keeping requirements.

When information is no longer required, it should be securely deleted or anonymised, subject to applicable legal requirements.

7. Mobile Application and Device Information

Users accessing Skyexchange through mobile devices may generate additional technical information depending on the application or access method being used.

For information about available mobile access options, visit the Skyexchange App page.

Users should download application files only from verified sources and review the permissions requested by their devices. The information collected through mobile access may vary depending on the application, device settings, and services used.

8. Third-Party Links

Our website may include links to external websites or services. These websites may have their own privacy policies, cookies, and data collection practices. We do not control how independent third parties handle personal information.

Before submitting information on an external website, users should review its privacy policy and verify that the website is legitimate.

9. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information. These rights may include:

• Requesting access to personal information.
• Asking for corrections to inaccurate details.
• Requesting deletion of information where legally permitted.
• Objecting to certain processing activities.
• Requesting restrictions on specific data-processing activities.
• Withdrawing consent where processing is based on consent.
• Requesting information about how your data is used.

To make a privacy-related request, contact us through the Contact Us page. We may need to verify your identity before processing certain requests.

10. Children's Privacy

The Skyexchange website and any age-restricted services are not intended for individuals who do not meet the applicable legal age requirements.

We do not knowingly seek to collect personal information from children in connection with age-restricted services. If you believe that a child has submitted personal information through the website, please contact us so the matter can be reviewed and addressed in accordance with applicable law.

11. International Data Transfers

Depending on the location of the website's service providers and technical infrastructure, information may be processed or stored in different countries. Where international transfers occur, appropriate safeguards should be implemented in accordance with applicable data protection requirements.

12. Changes to This Privacy Policy

Our Privacy Policy may be updated when website operations, data-handling practices, or applicable legal requirements change.

Any revised version will be published on this page with an updated revision date. Users are encouraged to review this policy periodically to understand how their information may be handled.

13. Contact Us About Privacy

If you have questions about this Privacy Policy, want to raise a concern, or wish to submit a request regarding your personal information, please contact us through the Skyexchange Contact Us page.

We encourage users to provide clear details about their concerns so the relevant team can review their requests.

14. Your Acknowledgement

By continuing to use the Skyexchange website, you acknowledge that you have reviewed this Privacy Policy.

We encourage every user to understand their privacy choices, protect their account information, and use online services carefully. For website rules, please also review our Terms and Conditions.